Technical Service-KSTAR

Reliable Technical Service
Enhance Experience for Customers

7x24h Respond

We provide in-time response support to our customers

450+ Engineers

Well-trained technical experts to serve you online

20+ Oversea Office

Comprehensive global service network to provide better local services

Domestic Services

Based on the "National Customer Service Center - Provincial Maintenance Center - Authorized Service Center", Kstar took the lead in the industry to establish a multi-level service system with wide coverage, reasonable layout, and close connections to users. With the goal of professionalism, focus, and efficiency, we provide professional services to customers with 24-hour rapid response.

Overseas Services

Our Service Team offers a variety of services to satisfy our customers' requirements, including product training, installation introduction, after-sales service, etc. Kstar's highly-trained expert team provides the most comprehensive range of on-site UPS, modular data center, solar, or ESS services to help ensure your power system operates at its best.

Warranty Service

Online Support

We provides 7*24 hours free remote technical or after-sales support, including e-mail, online meeting and SMS communication for your projects. What's more, we have onsite service and spare parts service if you needed. Please e-mail our technical manager if you have any questions or need any help.

Department	Name	Tel.	Email
Data Center Technical Support	Joe	+86-755-21389008 Ext 8833	service_datacenter@kstar.com
Solar Inverter Technical Support	Dillon	+86-755-21389008 Ext 8729	service_solarinverter@kstar.com

Overseas service concept:

Customer Focused, Quality Oriented

Overseas service team intrduction:

If you need spare parts, please email us and we will send them to you within 15 days.