After sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers and increases a brand value. Under the enterprise spirit of Customer-focus, quality-oriented, Kstar has cultivated a group of outstanding after-sales engineers and they have built a bridge for the company to communicate with customers and deliver professional services from Kstar.

Take after-sales engineer of photovoltaic project for example：they not only has extensive knowledge of the products’ parts and functions but also has an outstanding spirit of service.  Most photovoltaic power stations are scattered and located in a harsh environment, such as desert, mountain and remote village. However, no matter how bad the condition or the weather is, They will never stop providing satisfactory after-sales service to customers.

Besides,they prodives timely call services for customers, especially after hours call services.  It means when we enjoy the festival, they are actively dealing with the problem."this is what we are supposed to do" said one of the engineers.

"In fact, in order to ensure the efficient operation of the customer's power station system, Kstar has created seven major operation and maintenance services: installation guidance services, commissioning services, equipment maintenance services, maintenance skills on-site training services, maintenance skills centralized training services, maintenance services, and regular inspection services. It is not an easy task, but they make it！I can responsibly say that Kstar after-sales engineers are the most admirable people！” the sales director from KSTAR Said.